Refund policy
We hope you love your Nectar & Nest essentials — but if something isn’t quite right, we’re here to help.
We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, items must be in the same condition you received them — unused, in original packaging, and with any included components. You’ll also need your receipt or proof of purchase.
To start a return, please email us at support@nectarandnesthome.com with your order number and a quick note about what didn’t work. (Your feedback helps us continue improving.)
If your return is accepted, we’ll send you a return shipping label and simple instructions for sending your package back. Please note: items sent back without first requesting a return may not be accepted.
Questions along the way? Reach out anytime at support@nectarandnesthome.com.
Damages and issues
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us right away at support@nectarandnesthome.com so we can evaluate the issue and make it right.
Exceptions / non-returnable items
At this time, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to request a return for the item you have. Once your return is accepted, you can place a new order for the item you’d like instead.
If you have a special circumstance (a gift, a timing issue, or you’re not sure what to choose), email us at support@nectarandnesthome.com — we’ll do our best to help you find the right solution.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund is approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note: banks and credit card companies can take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@nectarandnesthome.com.